HAPCO CUSTOMER SERVICE
We want your experience with us to be a good one and we will strive to help you every step of the way.
HAPCO, INC
8977 FRAMEWOOD DRIVE
NEWBURGH, IN 47630
The Parts & Help You Need
At HAPCO, we’re passionate about keeping your classic tractors running smoothly. Whether you’re restoring a beloved piece of farm history or maintaining a vintage machine, our dedicated customer service team is here to help you find the right parts, provide expert advice, and ensure that your tractor stays in top condition for years to come. With a wide selection of high-quality, hard-to-find parts and accessories, we make it easier for you to bring your vintage tractor back to life.
All of our trademarked items are licensed by Deere and Company. We don’t take this license agreement lightly. In fact, we go the extra mile to make sure that our parts are reproduced as close as possible to the O.E.M. specs. HAPCO, Inc is also committed to making sure that you are happy with your purchase. If you are not completely satisfied with the items you receive from us, we will exchange them or give you a full refund. We want your experience with us to be a good one and we will strive to help you every step of the way.
Browse our FAQ for answers to your questions, or reach out to our knowledgeable support staff who are eager to assist you. We’re here to help you keep your vintage tractor in prime working order. Thank you for trusting us with your restoration needs!
FAQ
I don’t like ordering online. What are other ways I can place my order?
You may email us with a list of items you would like to order, and we will calculate it with the shipping amount, and you can send us a check for your order. Another way to place an order is to call us (812-455-5870 or 812-490-0194) and give us your order. We will place the order while on the phone with you and you can provide us with your credit card information, which is not saved unless requested. We also accept PayPal.
Sometimes when I call no one answers the phone. How can I talk with someone? What are your hours?
We apologize for the inability to always answer your phone call. The truth of the matter is that Hapco is a side job for us. We all (three of us) work jobs during the day, but we are also passionate about garden tractors and work for Hapco every chance we can. If we don’t answer, please leave us a brief message. You may also text us at the listed numbers. We value your business and your time.
Do you sell our information like other companies do?
No, we keep all of your personal information private.
Do you carry other brands besides John Deere, Beaver, and Panzer?
We only carry those brands right now, but our goal is to add more brands to Hapco. You will find that some of our engine parts and chrome mufflers will work with other Kohler and Tecumseh engines on other brands of tractors.
What is the best way to apply HAPCO decals?
We recommend using soapy water on your tractor part, lay the decal on that wet area, squeegee the water (use a plastic decal paddle or put a credit card in a sock), and pat dry.
Is HAPCO just an online store or is there an actual store I can visit?
HAPCO is an online store. We don’t have a physical store, but if we did, we could fill an enormous warehouse with our parts! It’s a dream to do that someday!
Do you offer any discounts?
If you are a subscriber to Lawn & Garden Tractor Magazine, you will receive a 10% discount, but you will need to call us to put the order in for you. We run sales, so be sure to watch our website, especially during holidays, for sale information. You may also follow our Facebook page for updates. Additionally, we offer a discount if you are in the business of restoring tractors; contact us for more information.
Is the Lawn & Garden Tractor Magazine part of HAPCO?
Yes, they are both owned by Brandon Pfeiffer.
